1. Data we collect
To process your order we collect: name, email, phone, and shipping address. This information is used solely for order fulfillment and related communication.
When you visit the site, we automatically collect: IP address (for spam protection), browser technical data, and pages viewed. This data is anonymized and used to analyze site performance.
2. How we use your data
- Processing and shipping your order
- Communicating with you about order status (email, phone)
- Shipment notifications and tracking numbers
- Improving the website (anonymized analytics)
We do not share your data with third parties, except with shipping carriers (USPS, UPS) for the physical delivery of your order.
3. Cookies
The site uses essential cookies for cart functionality and interface language preferences. Analytics cookies are enabled only with your consent (banner on your first visit).
4. Storage & security
Order data is stored in a secure database on U.S.-based servers. Only our staff has access. We do not store card details — payments are processed by a certified processor (Stripe).
5. Your rights
You may request a copy of your data, correction, or complete deletion. Email info@elitecarmats.us with the subject "Privacy request".
California residents (CCPA) and EU residents (GDPR) have expanded rights regarding data access, portability, and deletion — all requests are processed within 30 days.
6. Children
This site is not intended for individuals under 16. We don't knowingly collect data from children. If you believe we have received such data, please contact us — we'll remove it within 72 hours.
7. Policy changes
We may update this policy. The last update date is shown at the top. For material changes, we'll also email customers with active orders.
8. Contact
Elite Car Mats · Rochester, NY, USA · info@elitecarmats.us
9. California residents (CCPA / CPRA)
If you live in California, you have the right to know what personal information we collect, to request that we delete it, and to opt out of any "sale" or "sharing" of your personal information as those terms are defined under the California Consumer Privacy Act and the California Privacy Rights Act. We do not sell or share your personal information for cross-context behavioral advertising and we do not knowingly collect data from minors under 16. The information we hold is limited to what is needed to take, fulfill and ship your order (name, email, phone, shipping address, order history) plus standard server logs.
To exercise your CCPA rights — including "Do Not Sell or Share My Personal Information" — email info@elitecarmats.us from the address on your order and we will respond within 45 days. We will never charge you, deny service, or change pricing because you exercised these rights.